Cancelation policy: All cancellation requests must be in writing and emailed to success@homecaresales.com . Registration cancellations or requests for refund received in writing by December 15th, 2017, will be subject to a 50 percent cancellation fee. No refunds will be made after December 24, 2017. Refunds will not be made for no-shows.Substitution Policy: Attendees are able to substitute names at any time. Requests must be in writing and emailed to success@homecaresales.com